Privacy
Policy
At That Cookie Guy, we’re serious about cookies — both the edible kind and the data kind. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or place an order with us. We’re based in South Australia and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What We Collect
Personal Information
When you place an order or contact us, we may collect details like your:
Name
Email address
Phone number
Delivery address
Any extra info you include (like gift notes or dietary preferences)
Payment Information
We don’t store any of your payment info. Payments are securely processed through third-party providers like Stripe, Square or PayPal.
Website Cookies
Yep, we use cookies. The digital kind. These help us understand how people use our site, improve performance, and sometimes show you more relevant content or ads. You can manage cookie settings through your browser.
How We Use Your Info
We collect only what we need to run the business and give you a great experience:
To process and deliver your orders
To contact you about your purchase
To send you updates, promos or flavour drops (only if you’ve opted in and you can unsubscribe any time)
To improve our website and marketing using analytics
To comply with our legal obligations
Cookies, Tracking & Ads
We use tools like Google Analytics and Meta Pixel (Facebook/Instagram) to help us understand website traffic and show relevant ads. These tools may collect non-personal data like:
What pages you visit
How long you stay
Device or browser info
General location (nothing precise)
You may see ads for That Cookie Guy on other websites or social platforms after visiting our site. It’s called retargeting.
Don’t want that? You can:
Disable cookies in your browser
Opt out of Google tracking: https://tools.google.com/dlpage/gaoptout
Adjust ad settings in your Facebook/Instagram account
When We Share Your Info
We don’t sell or rent your info. Ever. But we may share it with:
Service providers (e.g. payment gateways, couriers, email platforms) so they can help us fulfil your order
Government bodies or legal authorities if required by law
A buyer or business partner, if That Cookie Guy is ever sold or merged (we’ll give you a heads-up if that happens)
All service providers we use are expected to comply with privacy laws and protect your data.
Data Security
We take reasonable steps to protect your personal info from misuse, loss, or unauthorised access. But no system is 100% perfect — if you think something’s gone wrong, contact us straight away.
Your Rights
Under Australian privacy law, you can:
Ask for a copy of the personal info we hold about you
Request corrections if your info is out of date or wrong
Ask us to delete your info, where legally allowed
Just contact us and we’ll sort it out.
Policy Updates
We may update this Privacy Policy from time to time. Any changes take effect immediately once posted on this page. If anything major changes, we’ll do our best to let you know.
Contact Us
Got a question about privacy, your data, or how we use cookies?
Contact us and we’ll get back to you as soon as we can.