Shipping
& Returns
By placing an order with That Cookie Guy, you agree to the terms below. We keep things simple: you order the goods, we bake and deliver them, and we’ll always do right by you if something’s off.
Shipping Info
Where We Deliver
We currently deliver to Metropolitan Adelaide and nearby suburbs only.
Delivery Fee
Flat rate of $10 per order.
Local Pick-Up
Want to skip delivery? Free local pick-up is available from Fulham Gardens. We’ll confirm the details once your order is in.
Delivery Days
We deliver every Wednesday.
Order Cut-Off
To get your cookies on Wednesday, place your order before 11:59pm Sunday. Orders made after that will be delivered the following week.
What Happens If You’re Not Home
If no one’s around, our driver will leave the box in the safest spot they can find. We don’t offer post office drop-offs. Once delivered, the package is your responsibility. we’re not liable if it goes missing after drop-off.
Refunds & Returns
Change of Mind
All sales are final. We don’t offer refunds or returns if you change your mind, so please double-check your order before checking out.
Quality Concerns
We take pride in what we bake. If something’s not right with your order, contact us as soon as you can and we’ll make it right.
A Few Other Things
Allergen Warning
Our cookies are made in a kitchen that handles nuts, soy, dairy, gluten and other common allergens. Check the ingredients carefully if you’ve got any dietary restrictions.
Storage Tips
Store cookies in an airtight container at room temp or in the fridge. Check the packaging for specific storage info.
Need Help?
If you’ve got questions about your order or this policy, contact us.
Policy Changes
We may update this policy from time to time. Any changes take effect as soon as they’re posted here.